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Improving Your Customer Experience (CX) Transformations

Front-end digital experience platforms such as account origination and online banking are generally the focus in a digital transformation. But how will you be managing your customer communications? Listen to our webinar to learn more about an aspect of transformation that is often overlooked.

WEBINAR REPLAY

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Elevating Customer Experience with NextGen Communications


Often overlooked, the impact of a core transformation can be limited by the ancillary solutions that actually interact with the customer. During core transformation, banks will sometimes focus only on the Digital Experience Platforms (DXP) such as account origination and online banking and feel that they have the customer experience covered. While many think that core transformation + DXP upgrade = CX success, there is a third leg of this stool; Customer Communications Management (CCM). This is often left behind, resulting in project risks, limiting the overall Customer Experience in these transformation efforts.

FIS and CEDAR have assembled a panel of experts in these fields to discuss their experience and perspectives on the importance of CCM in core transformation to obtain a modernized unified customer experience.

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FIS collaborated with the Jacksonville Jumbo Shrimp, a new Minor League Baseball team in Florida, to implement custom solutions that enhanced service for their fans. From modernizing payments to processing support, these technology upgrades include point-of-sale consoles and mobile tablets to process transactions faster while tracking and understanding fan purchases. Payroll assistance, expense control and prepaid cards were issued to empower the operations staff.

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FIS collaborated with the Jacksonville Jumbo Shrimp, a new Minor League Baseball team in Florida, to implement custom solutions that enhanced service for their fans. From modernizing payments to processing support, these technology upgrades include point-of-sale consoles and mobile tablets to process transactions faster while tracking and understanding fan purchases. Payroll assistance, expense control and prepaid cards were issued to empower the operations staff.

Watch The Video

The rapid spread of the novel coronavirus is top of mind for many. The safety and protection of our FIS colleagues is our priority, and we’re also fully committed to our clients. So, we’re adapting so that you can continue to rely on our proven, flexible and accessible solutions. Watch our brief video to see how we’re helping our clients deliver critical projects remotely.

Pete Gunnlaugsson

SVP, FIS Corporate Finance and Investor Relations

   904.438.6603    [email protected]

Kim Snider

SVP, FIS Global Marketing and Communications

   904.438.6603    [email protected]

Tuesday, March 9, 2021
1:30 p.m. EST

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Improving Your Customer Experience (CX) Transformations

Front-end digital experience platforms such as account origination and online banking are generally the focus in a digital transformation. But how will you be managing your customer communications? Join us for our webinar to learn more about an aspect of transformation that is often overlooked.

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