About The Study

Within two months of the COVID-19 breakout, the United Kingdom enacted measures, such as the Coronavirus Act 2020, to slow the spread of disease transmission and ease the burden on health services.1 On July 19, 2021, England lifted restrictions on social distancing and mandated mask-wearing. Despite the emergence of the Delta variant, cases dropped during the period when IPSOS administered the FIS PACE Pulse survey (July 21st to July 26th).

FIS partnered with IPSOS to survey 1,051 UK adults, 18 – 74 years old, in July 2021. The study’s purpose is to discover how the pandemic has affected consumers’ finances, how their behaviours have changed in response to COVID-19 and what changes consumers believe most likely to endure.

Keeping PACE with
consumers in the United Kingdom

See the findings divided by age group and discover the new consumer behaviour.

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INFOGRAPHIC

GENERATION Z

75% have mobile payment wallets. Generation Z lead the digital payment.

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INFOGRAPHIC

YOUNG MILLENNIALS

47% are using online/mobile banking. Young Millenials are the ones that least use online/mobile banking.

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INFOGRAPHIC

SENIOR MILLENNIALS

36% believe the work model will be flexible. Senior Millenials are the ones who expect to hybrid work the most.

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INFOGRAPHIC

GENERATION X

6% talk with their banker by phone. Gen Xers are the ones who least use this type of communication.

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INFOGRAPHIC

BABY BOOMERS

55% use online/mobile banking. Baby Boomers are the ones who use this type of bank the most.

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