About The Study

Australians have altered how they shop, pay and bank to minimize exposure to the virus. Most significant is the acceleration of digital-based transactions, even among members of the most change-resistant generation.

FIS partnered with IPSOS to survey 1,001 Australian adults, 18 – 74 years old, in June 2021. The study’s purpose is to discover how the pandemic has affected consumers’ finances, how their behaviours have changed and what changes consumers believe most likely to endure.