About The Study

Australians have altered how they shop, pay and bank to minimize exposure to the virus. Most significant is the acceleration of digital-based transactions, even among members of the most change-resistant generation.

FIS partnered with IPSOS to survey 1,001 Australian adults, 18 – 74 years old, in June 2021. The study’s purpose is to discover how the pandemic has affected consumers’ finances, how their behaviours have changed and what changes consumers believe most likely to endure.

Keeping PACE with Australian consumers.

See the findings divided by age group and discover the new consumer behaviour.

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INFOGRAPHIC

GENERATION Z

38% are using online/mobile banking – Gen Z is the one that least uses online/mobile banking

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INFOGRAPHIC

YOUNG MILLENNIALS

89% have mobile payments wallets – Young Millennials lead digital payments

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INFOGRAPHIC

SENIOR MILLENNIALS

33% believe the work model will be flexible – Senior Millennials are the ones who expect the most hybrid work

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INFOGRAPHIC

GENERATION X

76% use Australian banks – Gen Xers are the ones who use the most this type of bank

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INFOGRAPHIC

BABY BOOMERS

8% talk with their banker by phone – Baby Boomers are the ones who least use this type of communication

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